If you would like to close your online account, you can arrange this either by yourself or via your Customer Account under the point ‘Personal Details – Limits and Blocks’. Alternatively, you can contact our Customer Support via Live Chat or the contact form. You are able to choose between a temporary or permanent exclusion.
If you want to temporarily close your online account, you are able to specify an exclusion period of 24 hours, 7 days, 14 days, 30 days, 3 months, or 6 months. During this period you are unable to place any bets on Tipico websites. The account is automatically released at the end of the chosen period. Your account can in no way be reactivated or the time period be changed before the end of this period.
Should you wanted to be permanently excluded from gambling, this means that your block is active for at least one year. During this period it is not possible for you to place bets on Tipico websites. Reactivation is only possible in exceptional cases. Strict conditions must certainly be met in this case and we may ask you to provide a medical certificate confirming that you do not have a problem with gambling addiction (anymore). Nevertheless, there is no entitlement to an account being re-opened.
In addition to self-exclusion, it is also possible to have only your access to Tipico’s Casino and Live Casino products restricted. To do this, please contact Customer Support via the Live Chat or contact form provided.
If you are contemplating self-exclusion, remember to contact all gambling product providers with whom you have opened or are running an account and also ask them for self-exclusion. We also recommend that you install filter software allowing you to block access to online gambling.
We would also like to encourage you to disable messages or, as may apply, accounts on Facebook, Twitter or other social media platforms associated with Tipico or other betting providers.
Please contact our Customer Support if you require more information or assistance with self-exclusion.